The ISO certificate guarantees that CEB has consistent business procedures covering all key processes in the airline. This includes effective monitoring processes, adequate records for all transactions, and mechanisms for continuous improvement.
CEB earlier made history with its original ISO 9002 Certificate and Aviation Quality and Safety (AQS) 9000/121 Certificate in 1999, when it was given the distinction of being the first airline in the world with system-wide certifications from both ISO and AQS.
Other airlines are ISO-certified for certain divisions only, not as an entire organization.
“This new ISO Certificate underscores how meticulous Cebu Pacific is as an airline, and how our passengers can rest assured that we have world-class safety and quality management systems modeled on the latest best industry practices,” said CEB VP for Marketing and Distribution Candice Iyog.
She added that CEB’s rigid maintenance programs and comprehensive training programs for pilots, cabin crew, engineers and maintenance personnel have allowed the airline to pass the Civil Aviation Authority of the Philippines’ (CAAP) stringent audits every year, and every other audits conducted by other regulatory bodies.
“Going beyond the minimum safety and quality regulatory requirements is part of our commitment to the safety and quality.
We assure our passengers that CEB will continue improving for their further benefit, and for CEB’s success as a low-cost carrier brand,” Iyog said.
Gokongwei-owned CEB flies to 32 domestic and 14 international destinations using the youngest aircraft fleet in the Philippines. It has flown over 36 million passengers since its inception in 1996.